FAQs
Q: What kind of products do you sell?
A: We offer elegant and contemporary women’s fashion accessories including rings, earrings, pendants, and bracelets – all designed with love and made for every mood.
Q: Are your accessories hypoallergenic?
A: Yes, most of our products are made using skin-friendly materials and are nickel-free. Please check the product description for material details.
Q: Is Your Jewellery Waterproof?
A: Yes, our jewellery is meant for daily use. It is shower safe, hypoallergenic and tarnish resistant. Made in Surgical Grade Stainless Steel, either Gold Vermeil or PVD plating is used to ensure longevity and is also covered under a 1 Year Long Warranty for Plating Issues.
Q: Do your products come with a warranty?
A: We offer a 3-month warranty for any manufacturing defects. Normal wear and tear or damage due to mishandling are not covered.
Q: How can I place an order?
A: Just browse your favorites, add them to cart, and checkout – all in a few clicks. You'll receive a confirmation email once your order is placed.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, we do offer COD for most pin codes across India.
Q: When will I receive my order?
A: Orders are usually shipped within 1–2 working days and delivered in 4–7 business days depending on your location.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via SMS/email to follow your order’s journey.
Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is unused and in original packaging. Earrings are non-returnable due to hygiene reasons.
Q: How do I initiate a return?
A: Simply email us at support@manjaribysisters.com or DM us on Instagram with your order details.
Q: Can I exchange a product?
A: Yes! You can exchange an item for a different size/design if it's in stock. Reach out within 7 days of receiving your order.
Q: Do you offer gift packaging?
A: Yes! Select “Gift Wrap” at checkout and we’ll add a special touch – perfect for birthdays, anniversaries, or just because.
Q: Can I include a personalized message?
A: Absolutely! Just add your message during checkout, and we’ll include it in a handwritten note.
Q: How can I contact customer care?
A: We’re here for you! Email us at support@manjaribysisters.com or DM us on Instagram @manjaribysisters. Our team responds within 24 hours (Mon–Sat).